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Not hearing, but listening

Not Hearing, But Listening

My mother cupped the conch shell to my infant ear. ‘Listen, Jimmy. Listen to the sound of the sea.’ And there it was: a summer breeze blowing from afar; waves...

Getting five star ratings in customer satisfaction? You should be worried

Getting five star ratings?

As you came through airport security this summer, did you pop one of those smiley faces as you scooped up your bags and swung past towards your departure gate...

Gemma Greaves to become the new CEO

Gemma Greaves to become new CEO

Things are changing at The Marketing Society as Hugh Burkitt, CEO for the past 13 years, has decided to step down.

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